One Nation. One Shipping Policy.
India Wide - Exception of remote locations
YOU CAN DEPEND ON US. OUR PRODUCTS. OUR SERVICES. OUR PEOPLE
Our team will contact you within 48 hours of delivery to arrange delivery of your purchased product. An email will be sent to customer for order confirmation with tentative delivery timelines. All our products are sold inclusive of G.S.T or local taxes as geographically relevant.
Most of our orders are dispatched using Bluedart courier services. Bluedart team will unload the items and deliver the orders your specified address. Please ensure someone is available to receive the delivery. We reserve the right to refuse delivery to inaccessible locations and addresses without service lifts. Deliveries will only be made to the one specified address inputted by you at the time of purchase. Change of delivery address can only be made via email to our Customer Care team not less than three days before the scheduled delivery date.
Delivery and Installation Schedules
Ergosphere reserves the right to change an order delivery date if the appropriate services are not available. Variance in international shipping times may impact final delivery dates. You will be notified of the change should this occur. Stated lead times are indicative and may change depending on stock and production capacity. We will not be held liable for any delays, change of delivery time or non-delivery for causes beyond its control. Ergosphere reserve the right to charge an additional fee should we incur additional costs or expenses in circumstances (but not limited to) such as:
- Unwarranted waiting time to accept delivery and/or affects our other scheduled deliveries
- Your failure to take or accept delivery on the scheduled delivery date.
- Rescheduling delivery after failed attempt to deliver
- Delivery address is not easily accessible or no legal unloading areas within 50 meters of the building
Ergosphere will not be held liable for delivery changes due to acts of god. No delivery will be made during severe weather warning. Our Customer Care team will reschedule the delivery at the next best available date.
If you believe you received the wrong product, please contact customer service within 24 hours of receiving the product.