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Shipping Policy

One Nation. One Shipping Policy. 

India Wide - Exception of remote locations

YOU CAN DEPEND ON US. OUR PRODUCTS. OUR SERVICES. OUR PEOPLE

Our team will contact you within 48 hours of delivery to arrange delivery of your purchased product. An email will be sent to customer for order confirmation with tentative delivery timelines. All our products are sold inclusive of G.S.T or local taxes as geographically relevant.

DELIVERY ADDRESSES

Most of our orders are dispatched using Bluedart courier services. Bluedart team will unload the items and deliver the orders your specified address. Please ensure someone is available to receive the delivery. We reserve the right to refuse delivery to inaccessible locations and addresses without service lifts. Deliveries will only be made to the one specified address inputted by you at the time of purchase. Change of delivery address can only be made via email to our Customer Care team not less than three days before the scheduled delivery date. 

Delivery and Installation Schedules

Ergosphere reserves the right to change an order delivery date if the appropriate services are not available. Variance in international shipping times may impact final delivery dates. You will be notified of the change should this occur. Stated lead times are indicative and may change depending on stock and production capacity. We will not be held liable for any delays, change of delivery time or non-delivery for causes beyond its control. Ergosphere reserve the right to charge an additional fee should we incur additional costs or expenses in circumstances (but not limited to) such as:

  • Unwarranted waiting time to accept delivery and/or affects our other scheduled deliveries
  • Your failure to take or accept delivery on the scheduled delivery date.
  • Rescheduling delivery after failed attempt to deliver
  • Delivery address is not easily accessible or no legal unloading areas within 50 meters of the building

Exceptional Situations

Ergosphere will not be held liable for delivery changes due to acts of god. No delivery will be made during severe weather warning. Our Customer Care team will reschedule the delivery at the next best available date.

If you believe you received the wrong product, please contact customer service within 24 hours of receiving the product. 

Request Warranty Repairs

Before filling out the form, please contact our tech team. They will help you diagnose the issue with your furniture and the parts required to resolve it. Then fill the form below with your order number and the name of the technician you connected with. We will ship the parts to you as recommended by our technician and get your furniture working back again in no time.

Schedule Tech Call for Self-Installation

Please fill the form below with your order number and preferred installation time. We will share your details with our senior technician, and he will connect with you on a WhatsApp video call and help you install the furniture.

Request On-Site Installation

Please fill the form below with your order number and preferred installation time. We will share your details with the technician available in your city and he will get in touch with you.

Track your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.