Frequently Asked Questions
The Ergosphere.in website is the fastest and easiest way to place an order.
If you need assistance, we’re happy to help via phone, chat, or by submitting a request here. To reach Ergosphere’s sales team, call 9643024000
Are you buying for a team? Contact us for more information on volume order services.
Our Gurgaon Studio Team is also available for in-person appointments and virtual consultations. To book an in-person or virtual visit, click here.
You will receive an order confirmation email once your order is placed. It will let you know when each item is expected to ship.
Once an item ships, we’ll send a shipping confirmation email with the tracking detail(s) by 8 P.M. IST on the day it ships. Your shipping confirmation email(s) will provide a tracking number and link to live tracking. As your items ship, the tracking link should automatically update to reflect the progress of your complete order.
Please note that if you ordered a Balanced Desk, it ships in three separate boxes. We recommend waiting for all packages to arrive before starting the assembly process.
Check the main product detail page. We update the site in real-time to let you know how quickly an item ships or if it’s backordered. However, the backorder notice may appear in a different place on the product detail page depending on the item:
- For standalone products such as chairs and accessories, backorder notices appear on either the main product page under the product’s name or just above the price and the “Add to Cart” button.
- If you’re using our Desk configurator, an out-of-stock noticer will appear instead of the add-to-cart button if your selected configuration is unavailable.
- Suppose an option appears grayed-out or cannot be selected in the “Design My Own” configurator. In that case, it isn’t available for the selected product. For example, desktop size options vary depending on the desktop material.
- Backorder/Pre-Order notices for all products are also displayed on the shopping cart page. Any back-ordered items will have a notice next to them on the left side of this page.
Shipping Time Frames
Please check the product detail page for item-specific lead times and back-order notifications, as this can vary. For the Balanced desk and other configurable products, the Design my own feature on the product page will show the lead time for each component.
Delivery Time Frames
We use BlueDart to ship most of our products.
Once your order enters the shipping process, we’ll send an email with your tracking information. Barring unexpected carrier delays, you should receive your order within 1–7 business days.
If you’ve not received your order after more than seven business days and your tracking has not been updated, please contact us for assistance.
Our Products fall under the 18% slab for GST
If you cannot add an item to your cart, it’s likely because one of the required fields hasn’t been selected. As you’re moving through the “Design Your Own” configurator or customizing a product, you won’t be able to move forward until all required selections are made.
If you’re still experiencing issues after double-checking all required selections, don’t hesitate to contact us so we can help further!
In an effort to fulfill orders as quickly as possible, the window for making changes (including cancellations) is very small. If you need to make a change, please contact us, and we’ll do our best to accommodate your request.
Once an order is shipped, it is not possible to make changes or cancel the order. Still, you can initiate a return via our Returns form.
We accept Visa, Mastercard, American Express, and ZestMoney payments through India’s leading payment gateways, Cashfree and CCAvenue. Our payment gateways also accept Google Pay and Apple Pay on compatible devices.
To use a promo code
- Add your items to the cart, then select “View Cart.”
- Select “I have a promo code.”
- Enter the promo code and hit “Apply.”
- The updated pricing will be reflected in the total.
- If you’re trying to redeem a code affiliated with your employer, create an account using your company email. Otherwise, the code may not apply.
Yes! Please feel free to contact us, and we’ll email you a copy of your order invoice.